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FAQ

Frequently asked questions answered

What are the costs of Tracey?

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Depending on your volume and the purchase of different products, a rate is applied per package that is tracked.

How many users can I create?

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Based on a fair use policy, we use 10 users that are included in the system and in the costs per package.

My carrier is not listed, what now?

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We add new carriers to the system every week. If it concerns an international carrier or a so-called "local hero", we add the carrier for free when you become a customer.

How long does it take to implement Tracey?

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Depending on the systems that need to be linked, the implementation of Tracey can take half a day to several weeks. On average, the implementation lead time is one week. Where the requested input from our customers is an average of 1 hour implementation time.

Can I integrate Tracey into my own systems?

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Yes, this is possible and we have several options available for this. We can provide you with a complete white label solution.