Improve customer satisfaction and automate customer service processes like more than 800 other parcel shippers who work with our modern European parcel tracking platform.
Evaluate the performance of your carriers and those in the Tracey dataset and go for data-based carrier selection
Issues are flagged immediately upon recognition and clearly displayed so that you always have control and overview everywhere
Automate processes on, for example, customer service with automatic notifications, emails and triggers to the carrier and customer
Gain insight into the expected lead time and delivery date of a package and inform the recipient about this.
Larger deviations that can have an impact on your business operations are immediately sent to you via alerts
Easily integrate with a variety of systems from webshop to customer service tooling
Extract the hidden value from your track & trace data and improve the delivery process and delivery experience with Tracey's data-driven solutions.
Monitor the status of all your parcel shipments in an overview for more than 40 carriers. Get insight into the delivery status that is equalized for each carrier.
Easily compare the performance of different carriers. Evaluate which carrier best suits your needs.
Go beyond the track & trace information of the parcel carrier and surprise your customer with proactive information about the progress of the shipment.
Each department has its own objectives. Tracey's data tools help you achieve these objectives by presenting track & trace data transparently and insightfully.
Proactively inform your customers and prevent inbound traffic and negative reviews. Automate the customer service processes.
Optimize parcel carrier composition and balance bottom-line cost and performance.
Surprise your customers with more insight, personalized communication and discover upsell potential in, for example, return flows.
"In mid-2021, our customers' calls for more insight into the performance of the carriers we use became increasingly clear and louder"
"You have to be smart and enter into collaboration with specialists in this field"
"Last mile visibility is becoming more and more important, not just for us, but especially for our customers. Tracey helps us to gather and structure all relevant data and can integrate it seamlessly into our own platform"